Refund Policy

Last Updated: May 14, 2025

At Veloxion, we are committed to providing quality educational services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our online education platform services.

1. General Refund Eligibility

Refund requests are evaluated on a case-by-case basis and must be submitted in accordance with the terms outlined in this policy. We reserve the right to approve or deny refund requests at our discretion based on the circumstances presented.

1.1 Eligible Services

This refund policy applies to the following services:

Individual online learning sessions
Group online learning sessions
Course packages and learning path subscriptions
One-time course purchases
Live interactive sessions with instructors

1.2 Non-Refundable Services

The following are generally non-refundable:

Completed sessions or courses where content has been fully accessed
Digital materials or downloadable resources that have been accessed or downloaded
Services purchased during promotional periods with specific non-refund terms
Administrative or processing fees
Third-party services integrated with our platform

2. Refund Request Timeframes

2.1 Course and Session Refunds

Refund requests must be submitted within the following timeframes:

Service Type	Refund Window	Conditions
Individual Sessions	24 hours before session	Full refund available
Group Sessions	48 hours before session	Full refund available
Course Packages	7 days from purchase	Less than 20% content accessed
Monthly Subscriptions	14 days from purchase	First-time subscribers only

2.2 Late Refund Requests

Requests submitted after the specified timeframes will be reviewed on an exceptional basis. Late requests may be approved only in cases of:

Technical issues preventing service access
Documented medical emergencies
Platform errors or service disruptions
Other extraordinary circumstances at our discretion

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

Contact our support team via email at contact@Veloxion.pro or by phone at +60173322252
Include your order number, purchase date, and reason for the refund request
Provide any supporting documentation if applicable
Wait for confirmation and review of your request

3.2 Review Period

All refund requests will be reviewed within 5 to 7 business days from the date of submission. You will receive an email notification regarding the status of your request, including approval or denial.

3.3 Processing Time

Once a refund is approved:

Refunds will be processed within 7 to 14 business days
Funds will be returned to the original payment method used for the purchase
Depending on your financial institution, it may take an additional 3 to 10 business days for the refund to appear in your account

4. Partial Refunds

In certain circumstances, partial refunds may be offered instead of full refunds:

4.1 Partial Access to Content

If you have accessed between 20% and 50% of a course or learning path, you may be eligible for a partial refund calculated as follows:

20-30% content accessed: 70% refund
31-40% content accessed: 50% refund
41-50% content accessed: 30% refund
More than 50% content accessed: No refund available

4.2 Session Cancellations

For individual or group sessions cancelled outside the standard refund window but with valid reasons, a partial refund or credit toward future sessions may be offered.

5. Subscription Cancellations

5.1 Monthly Subscriptions

Subscribers may cancel their monthly subscription at any time. Upon cancellation:

Access will continue until the end of the current billing period
No refund will be provided for the remaining days of the current period
No future charges will be applied
First-time subscribers may request a full refund within 14 days of initial purchase

5.2 Annual Subscriptions

For annual subscription plans:

Refunds are available within 30 days of purchase if less than 10% of content has been accessed
After 30 days, refunds are not available, but cancellation will prevent renewal
Prorated refunds are not offered for annual subscriptions

6. Technical Issues and Service Disruptions

6.1 Platform Responsibility

If you experience technical difficulties or service disruptions that prevent you from accessing purchased content or scheduled sessions due to issues on our platform:

You must report the issue within 48 hours of occurrence
We will investigate and verify the technical problem
Full refunds or session rescheduling will be offered for verified platform issues
Alternative solutions such as makeup sessions or extended access may be provided

6.2 User Responsibility

Refunds will not be provided for technical issues caused by:

Inadequate internet connection or bandwidth
Incompatible devices or outdated software
User error or failure to follow access instructions
Issues with third-party services not controlled by Veloxion

7. Instructor Cancellations

If a scheduled session is cancelled by an instructor or due to circumstances beyond our control:

You will receive full notification as soon as possible
A full refund will be automatically processed, or
An alternative session time will be offered with the same or comparable instructor
You may choose to receive credit toward future sessions instead of a refund

8. Dissatisfaction with Content

8.1 Quality Concerns

We strive to maintain high-quality educational content. If you are dissatisfied with the quality of a course or session:

Contact us within 7 days with specific concerns
We will review your feedback and may offer a refund, replacement session, or alternative solution
Refunds for quality concerns are evaluated individually

8.2 Content Expectations

Please review course descriptions, syllabi, and previews before purchase. Refunds based solely on unmet personal expectations are not guaranteed but will be considered on a case-by-case basis.

9. Fraudulent Activity

Veloxion reserves the right to deny refunds and suspend accounts if fraudulent activity is suspected, including but not limited to:

Repeated refund requests across multiple accounts
Accessing full course content before requesting refunds
Chargebacks initiated without prior contact
Providing false information in refund requests

In cases of confirmed fraud, legal action may be pursued.

10. Chargebacks

If you initiate a chargeback with your payment provider without first contacting Veloxion:

Your account may be immediately suspended
Access to all purchased content will be revoked
You may be required to resolve the chargeback before account reinstatement
Additional administrative fees may apply

We encourage you to contact our support team first to resolve any billing disputes before initiating a chargeback.

11. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. The following situations may warrant special consideration:

Medical Emergencies: Documented medical situations preventing service use
Bereavement: Loss of immediate family members
Natural Disasters: Events affecting your ability to access services
Extended Technical Issues: Prolonged platform problems affecting multiple users

Please provide appropriate documentation when requesting consideration for special circumstances.

12. Refund Method

All approved refunds will be issued using the original payment method:

Credit/Debit Cards: Refunded to the card used for purchase
Digital Wallets: Refunded to the original wallet account
Bank Transfers: Refunded to the originating bank account
Alternative Methods: May be arranged in special circumstances with approval

We do not offer refunds in the form of cash, checks, or different payment methods than originally used.

13. Group Discounts and Promotional Purchases

13.1 Promotional Offers

Services purchased at discounted or promotional rates may have modified refund terms:

Specific promotional terms will be clearly stated at time of purchase
Some promotional offers may be final sale with no refunds
Bundle packages may have different refund calculations

13.2 Group Enrollments

For group or corporate enrollments, refund terms may be governed by separate agreements. Please refer to your specific contract or contact our corporate team for details.

14. Changes to This Policy

Veloxion reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the revised policy.

Significant changes will be communicated via email to registered users.

15. Contact Information

For questions, concerns, or refund requests related to this policy, please contact us:

Email: contact@Veloxion.pro

Phone: +60173322252

Viber: Available via phone number above

Mailing Address:
Veloxion
2306, Jalan SJ 10/1
Taman Seremban Jaya
70450 Seremban
Negeri Sembilan
Malaysia

Our support team is available to assist you and will respond to all inquiries within 24 to 48 hours during business days.

This Refund Policy is designed to be fair and transparent for all users of the Veloxion platform. We appreciate your understanding and cooperation in following these guidelines.